Ivy Holidays Sdn Bhd ("Ivy Holidays" "Asiaattraction.com" or "we") welcomes you (the "Customer" or "you") to its website (the "Site"). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. The Terms of Use -as defined below- apply to our services, directly or indirectly made available to you through whatever means, including online reservations, customer service requests or otherwise. By accessing, browsing and using the Site and/or by making a reservation through Ivy Holidays Sdn Bhd, you acknowledge and agree having read, understood and agreed to the Terms of Use.
Our different policies and guidelines can be found throughout the Site. The terms and conditions set out below and the Policies are collectively referred to as the "Terms of Use". If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use - as may be amended from time to time - constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.
Booking Policy
When you make reserve through Asiaattraction.com, you will receive an email confirming your reservation. Your reservation or purchase through Asiaattraction.com also means you accept all terms and conditions mentioned or referred to on Asiaattraction.com.
You can change or cancel your lodging booking either online under your Reservations when signed into your Asiaattraction.com account. You have to confirm & secure your reservation by full payment when checkout.
Please note that it is your responsibility to check the details of your reservation before you submit the reservation and after your reservation is confirmed. Cancellation fees or processing fees, as set out in this site, will be changed for any cancellation or amendment to your reservation or purchase. Should you wish to cancel or amend your bookings, you can make the changes through your member page.
These terms and conditions may not be changed by any unauthorized person, including employees of Asiaattraction.com.
Cancellation Policy
If you do not show up without advance notice you are not entitled to any refund. This term may be varied subject to the relevant parties’ private cancellation policy and is subject to change at any given time without prior notice.
Cancellation Policy is applicable per transaction and is based on individual component cancellation policy stated on the voucher sent to the email specified by the logged in customer.
You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
Refund Policy
When you cancel a booking and are entitled to a refund then we will instruct the refund as soon as practicable. The processing may take between 2-4 weeks until the whole amount is credited back and appears on your credit card statement. The reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. See above cancellation policy for a more detailed list. In case a reservation that you make is not confirmed, we will not charge anything on your credit card and will release the whole amount that was held on it immediately. After this is done, it will still take a period of about 2-4 weeks for the bank to process this and for the whole amount to be credited bank and appear on your credit card statement.
All the refunds of any transaction's amount against any purchase through this website would be refunded to the original mode of payment
Delivery Policy
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored
Changes or Cancellation by Asiaattraction.com
We reserve the right to make changes or cancellations after the reservation at any time. However, we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date, except by unforeseen events.
If we have to make a major change to your arrangements after booking, we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.
Changes/Amendment by you
Any change or amendments are subject to availability at the time you make the request.
If you give us less than 7 working days notice prior to the original arrival date, the following terms will apply:
You will be charged administrative fees and/or bank fees, with the balance to be refunded to you.
If you have trouble changing or amending your reservation, please immediately contact us at -- or Email us online@ivyholidays.com .
Our Liability
The descriptions of our service/tours on our site are given in good faith. We do not accept responsibility for errors or omissions.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
Asiaattraction.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE. United Arab of Emirates is your company's country of domicile.
Your Responsibility
We endeavor provide as much information as possible about our service/tours in this website. However, please note that it is your responsibility to check with your chosen hotel in the event that you require any special services such as babysitting, or if you require a room with a sea view, etc.
Furthermore, In case of any disputes the law applicable would be based on the Malaysian Governing Law.
Rights and Obligations
IVY HOLIDAYS reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at IVY HOLIDAYS’s sole discretion.
IVY HOLIDAYS intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.
Whilst the Operators are required to provide IVY HOLIDAYS with accurate and updated prices of the Services on this Website, IVY HOLIDAYS cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.
