IVY HOLIDAYS SDN BHD ('IVY HOLIDAYS', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
Scope of Terms
Collection of Information
We may collect Personal Information about you that you provide to us while using IVY HOLIDAYS Platform and information about how you use IVY HOLIDAYS Platform including when you open your user account ('User Account'), visit IVY HOLIDAYS Platform or make reservations, rentals and/or bookings for any intended Services or using the Services. Providing your Personal Information to IVY HOLIDAYS is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account or make reservations, rentals and/or bookings for you if we do not collect your name and contact details.
1) Opening Your User Account
When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.
2) Visit IVY HOLIDAYS Platform, Making Reservations, Rentals, and/or Bookings for the Services or Using the Services:
When you visit IVY HOLIDAYS Platform (even you have not registered an User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
(a) Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
(b) Information necessary to fulfill your reservations, rentals, and/or bookings with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth);
(c) Details of your usage of IVY HOLIDAYS Platform (including traffic data, location data and length of user sessions);
(d) Feedback on and responses to surveys conducted by IVY HOLIDAYS relating to the Services and newsletters which may be published, circulated or distributed by IVY HOLIDAYS;
(e) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to IVY HOLIDAYS Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).
Storage of Information
When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. IVY HOLIDAYS does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent IVY HOLIDAYS has fulfilled its obligations under no circumstances shall IVY HOLIDAYS be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Usage of Information
We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
For example, IVY HOLIDAYS will use Personal Information and other data collected through IVY HOLIDAYS Platform or when making purchases for the Services to create your User Account, to fulfill your reservations, rentals, and/or bookings for the Services, to provide you with the Services, to continually improve IVY HOLIDAYS Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of IVY HOLIDAYS Platform, to assist us in improving IVY HOLIDAYS Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
Disclosure of Information
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
2) If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.
3) If you are an Operator, to any visitor in connection with the Services you are offering.
4) To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
5) If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
6) Within the IVY HOLIDAYS group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
7) To our advisors, agencies or other parties concerned in order to protect the rights and property of IVY HOLIDAYS.
8) In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access IVY HOLIDAYS Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.
You may at all times access, correct or erase your Personal Information through IVY HOLIDAYS Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at firstname.lastname@example.org.
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at email@example.com. You may also request a copy of the information that we hold about you by sending your request by email at firstname.lastname@example.org.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.